VibeCheck turns messy feedback, support conversations, tickets, complaints, research notes and internal product context into clear signals your team can act on.
See what customers are struggling with, what support teams are repeatedly handling, where vulnerable customer risk may be emerging, and how those signals connect to your roadmap, operations and compliance priorities.
Used by teams that need to move from fragmented feedback to product, operational and regulatory clarity.
| Issue | Area | Sev | Active |
|---|---|---|---|
| Verification Code Delivery Failures | Notifications | 73 | 18w |
| Multi-Account Support for Booking.com | Channel Integrations | 73 | 10w |
| Agoda API Data Format Error | Channel Integrations | 68 | 18w |
34 signals detected · Escalated to compliance review · Trending upward over 14 days
18 signals detected · Auto-flagged for review · Channel inconsistency noted
27 signals detected · Linked to recent policy update · Support handling inconsistent
VibeCheck helps different teams answer different questions, but the underlying challenge is often the same: valuable evidence is buried in messy feedback, support conversations and operational noise.
Turn customer feedback into roadmap evidence. See where customers are struggling, which issues are growing, and what deserves attention next.
Explore solutionFind root causes behind repeat contact and service friction. Surface avoidable demand, transfer pain and recurring journey breakdowns.
Explore solutionSpot vulnerability, complaint risk and poor customer outcomes earlier. Detect patterns that may need escalation before they become harder to defend.
Explore solutionMost organisations are sitting on a huge volume of valuable signal across contact centre conversations, support tickets, complaints, survey comments, implementation notes, Slack threads, CRM records and product feedback.
The problem is not lack of data. It is lack of structure.
VibeCheck gives you a working intelligence layer over that messy reality.
Teams are forced to work from partial views
VibeCheck ingests customer and operational feedback across channels, identifies meaningful patterns, and presents them in a way that product, customer, operations and compliance teams can actually use.
Stop waiting for reports. VibeCheck's assistant lets you interrogate your entire feedback corpus in natural language. Ask a question, get evidence-backed answers drawn from thousands of conversations.
No queries to write. No dashboards to build. Just ask what you need to know.
What would you like to know?
Turn scattered customer impressions into grounded insight.
Five stages from raw conversation data to operational action.
One platform, multiple perspectives on customer intelligence.
See what customers are actually struggling with, which issues are growing, and where roadmap gaps are creating repeat friction.
Get a live view of themes, pain, escalation risk and customer journey breakdowns — not just survey scores and manual tags.
Understand avoidable demand, repeated explanations, transfer pain, channel inconsistency and operational issues driving customer frustration.
Track complaint drivers, vulnerable customer indicators, service failures and emerging conduct risk patterns with supporting evidence.
Understand where issues are happening and what needs intervention across product, service and customer operations — with evidence, not summaries.
Whether the goal is better product prioritisation, lower avoidable demand, clearer VOC intelligence or stronger vulnerable customer oversight — VibeCheck is designed to make messy feedback operationally useful.
Particularly suited to organisations with
Most teams already have reporting tools. Many also have surveys, dashboards, call analytics or CRM exports. What they often lack is a system that can bring together messy, qualitative evidence across channels and help teams decide:
That is the gap VibeCheck is built to fill.
See how VibeCheck can help your team find product issues earlier, reduce blind spots across support and operations, and build a more evidence-led view of customer outcomes.
VibeCheck is a product developed by Phased AI. We are an AI company that works with large enterprises across financial services, public sector, and med tech to solve complex problems with applied intelligence.
We build tools that help organisations make better use of the evidence they already have. VibeCheck exists because we kept seeing the same pattern: teams drowning in customer conversation data with no clean way to turn it into something usable.
We are based in Cork, Ireland, with developers from all over the world.